We're based in Ashland and cover the surrounding towns from there. Westwood is about 2 miles out, Catlettsburg around 4, Russell about 5, and Flatwoods roughly 6 miles from the shop. We also take calls farther out in Greenup, about 12 miles away, and Grayson, at 18 miles.
Distance matters more here than in a bigger metro because a lot of the housing across this whole stretch, roughly 8,714 households and about 5,008 owner-occupied houses in the areas we serve, was built in that same postwar-through-1970s window. The winters here are cold enough that a torsion spring under stress in January behaves differently than the same spring in July, and closer towns like Westwood and Catlettsburg get same-day attention more easily than Grayson does, simply on drive time.
If you're outside these six areas, call anyway and ask. We'd rather tell you straight whether we can get to you than have you wait on a truck that's not coming.